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Contact Us
Email & Live Chat
FAQS
Any questions email us at support.ssb@tidio.xyz or use our live chat. Any further enquires contact support@shesoboo.com.
Do you offer free shipping?
Yes! We offer free shipping on all orders, so you can shop worry-free.
How long does delivery take?
Our delivery time is 7-12 business days. Fast and Free delivery.
Where do you ship to?
We offer international shipping, so you can enjoy our products no matter where you are.
How can I track my order?
Once your order has been processed and shipped, you’ll receive a tracking number via email so you can monitor your package in real-time.
Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes or cancel, please contact us within 24 hours of placing your order.
What is Your Return & Refund Policy?
Returns are accepted within 14 days for unused, unworn items in their original packaging. Wigs and hair accessories, beauty products may be exempt due to hygiene reasons. For damaged or incorrect items, email us at support.ssb@tidio.xyz or our live chat within 48 hours of delivery and we will process your refund request.
How can I contact customer support?
You can reach out to us via email us at support.ssb@tidio.xyz or through our live chat. Zoe, our friendly virtual assistant, is also here to help with any quick questions!